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Our Mission and Values

Our Mission: At Fresh Start UK, we empower our customers struggling with financial difficulties to achieve a debt-free future through accessible and effective Debt Management and innovative solutions.

Our Core Values

R
Responsibility

Keeping Financial, Regulator and Social responsibility at the forefront of all decisions

I
Innovation

Innovations in service, and the way we work, challenge the status quo

S
Service

Always striving to provide the best service and continually challenging ourselves to do better

E
Empowerment

Empowering customers for their financial futures and encouraging colleagues to reach their full potential

R
Responsibility

Keeping Financial, Regulator and Social responsibility at the forefront of all decisions

I
Innovation

Innovations in service, and the way we work, challenge the status quo

S
Service

Always striving to provide the best service and continually challenging ourselves to do better

E
Empowerment

Empowering customers for their financial futures and encouraging colleagues to reach their full potential

Our Management Values
F
Forward-Thinking

Encourage colleagues to think outside the box with ideas that could lead to better-sustained growth and improvement in existing business processes & procedures

I
Inspiring

Inspire colleagues to reach their full potential through effective support as well as celebrating their achievements to create a positive work environment

E
Embodiment

Empowering colleagues to take ownership of their work to provide excellent customer service, the first time every time

L
Leadership

Lead by example, setting high professional standards to create an inclusive environment that supports the success and growth of the business

D
Dedication

Dedicated to continuous improvement in services, processes & procedures by providing effective colleague training to drive future success

F
Forward-Thinking

Encourage colleagues to think outside the box with ideas that could lead to better-sustained growth and improvement in existing business processes & procedures

I
Inspiring

Inspire colleagues to reach their full potential through effective support as well as celebrating their achievements to create a positive work environment

E
Embodiment

Empowering colleagues to take ownership of their work to provide excellent customer service, the first time every time

L
Leadership

Lead by example, setting high professional standards to create an inclusive environment that supports the success and growth of the business

D
Dedication

Dedicated to continuous improvement in services, processes & procedures by providing effective colleague training to drive future success

Our Colleague Values
P
Professionalism

Maintain high levels of standards in customer interactions. Take pride in your work and be supportive of colleagues needs

R
Respect

Treat all colleagues and customers with dignity and respect regardless of their background, beliefs and status. Value their opinions, ideas and contributions

I
Integrity

Act with honesty and integrity ensuring the highest ethical standards are met in everything we do. Be accountable for work and implement feedback to improve customer outcomes

D
Dependability

Always follow through with commitments and promises. Communicate clearly and work collaboratively to ensure customers and colleagues can depend on us when it matters

E
Empathy

Listen actively, ask the right questions and understand customers’ and colleagues’ needs. Show kindness and compassion and be ready to lend the helping hand

P
Professionalism

Maintain high levels of standards in customer interactions. Take pride in your work and be supportive of colleagues needs

R
Respect

Treat all colleagues and customers with dignity and respect regardless of their background, beliefs and status. Value their opinions, ideas and contributions

I
Integrity

Act with honesty and integrity ensuring the highest ethical standards are met in everything we do. Be accountable for work and implement feedback to improve customer outcomes

D
Dependability

Always follow through with commitments and promises. Communicate clearly and work collaboratively to ensure customers and colleagues can depend on us when it matters

E
Empathy

Listen actively, ask the right questions and understand customers’ and colleagues’ needs. Show kindness and compassion and be ready to lend the helping hand

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Money Helper has replaced the Money Advice Service and brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.

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